Returns & Refunds

7-Day Return Window

You can raise a return request within 7 days of delivery for:

• Unopened, sealed products (change of mind)
• Damaged or defective products (we test before replacing)
• Incorrect or wrong items shipped

Return Conditions

• The product must be in its original, unopened packaging with all accessories, cables, and documents
• Products with tampered seals, physical damage, or missing accessories are not eligible for change-of-mind returns
• Peripherals that have been opened or used are eligible only if defective
• Software, digital items, and custom-built PCs are non-returnable unless defective

How to Start a Return

Refund Timelines

• Refunds are processed within 3-5 business days of the returned item being received and inspected
• UPI and wallet refunds typically reflect within 24 hours of processing
• Card refunds take 5-7 business days depending on your bank
• Cash on Delivery orders are refunded via UPI, bank transfer, or store credit - whichever you prefer

Non-Returnable Items

For hygiene and licensing reasons, the following cannot be returned unless defective: opened thermal paste, opened liquid cooling, software, digital codes, and custom-built or configured systems.

Damaged in Transit

If your parcel arrives visibly damaged, refuse delivery and contact us immediately. If you accept it and find internal damage later, notify us within 48 hours with photos of the packaging and product - we will arrange a replacement at no cost.